At Ace Tec, we value our customers and strive to deliver high-quality products and services. However, if you have any complaint or issue regarding your purchase or any service provided, you have several ways to submit your complaint:
๐ 1. Electronic Complaints Book
In accordance with Portuguese law, we provide access to the Online Complaints Book.
You can submit your complaint directly through the official government platform:
๐ Access the Online Complaints Book
๐ฉ 2. Submit a Complaint Directly to Ace Tec
Before using the official complaints portal, you can contact us directly โ we will do our best to resolve the issue quickly and fairly.
Contact Details:
- ๐ Address: Praรงa Francisco Sรก Carneiro 12C, 1000-160 Lisbon, Portugal
- ๐ Phone: +351 920 044 191
- ๐ง Email: geral@acetec.pt
- ๐ Website: www.acetec.pt
๐ 3. Alternative Dispute Resolution
In the event of a consumer dispute, you may contact an Alternative Dispute Resolution (ADR) entity.
More information is available here: https://www.consumidor.gov.pt
โ Note: Ace Tec commits to responding to all formal complaints within a maximum of 15 working days, as required by Portuguese law.